Reformer Pilates is a full-body workout performed on a specialized, spring-loaded machine called a Reformer. Unlike traditional mat Pilates, this dynamic setup uses adjustable springs, a sliding carriage, pulleys, and straps to create targeted resistance and support. By challenging your core stability, balance, and muscular endurance, it sculpts lean muscle, improves flexibility, and refines your posture. In our boutique studio, we tailor these flowing, low-impact movements to individual fitness levels, ensuring you feel longer, stronger, and deeply aligned after every single session.

Reformer Pilates classes are designed for virtually everyone, regardless of age, fitness level, or background. Because the machine utilises adjustable spring resistance, exercises can be easily adjusted to suit your required level of intensity.

Wear anything you feel comfortable to move in. We recommend fitted clothing—such as leggings or shorts, to keep your clothes from shifting or bunching up during movements. Grip socks are also required for safety and hygiene to prevent slipping on the Reformer machine.

At LO Pilates, we understand that life can happen! To help us keep classes accessible for everyone, we operate on a 12-hour cancellation policy.

We know unexpected things pop up, so we offer a little flexibility: you are allowed two late cancellations without penalty. After your second late cancellation, any subsequent late cancellations or missed sessions will incur a no-show fee equal to the full price of the class.

Absolutely! It is completely okay if you have never tried Reformer Pilates before. In fact, our boutique studio environment at LO Pilates is the perfect place to start your journey.

At LO Pilates, we believe your workout should support your lifestyle, not stress you out. We intentionally step away from crowded, fast-paced fitness factories to offer an entirely unique, family-friendly experience.

Here is what sets the LO Pilates journey apart:

• Personalised Classes: We tailor every movement, spring setting, and exercise to your unique body, goals, and fitness level.

• One-to-One Teaching: You receive dedicated individual attention and expert form corrections to ensure you move safely, confidently, and effectively.

• Babies & Toddlers Welcome: You do not need to choose between childcare and your workout; your little ones are always welcome by your side while you move.

• Friendly & Welcoming Atmosphere: We pride ourselves on being an entirely warm, supportive, and judgement-free community where every body feels at home.

Ready to start moving with us? Booking your class or one-to-one session at LO Pilates is simple, and we offer a few easy ways to get started:

• Book Online: Secure your spot instantly right here through our website booking system.

• Enquiry Form: Fill out our quick website enquiry form, and we will get back to you with the perfect options for your goals.

• Email Directly: Send an email over to Georgie at georgie@LOPilates.com to chat about your fitness journey and availability.

• Instagram DM: Head over to our Instagram page @LO_Pilates_ to check out studio life and drop us a direct message.

1. Information We Collect

We collect information to provide you with a safe and personalised fitness experience. This includes: [1]

• Contact Details: Your name, email address, phone number, and physical address.

• Account Info: Login details, class bookings, attendance history, and purchase history.

• Health & Safety Info: Injuries, pregnancy status, or medical conditions you share to ensure safe reformer instruction.

• Payment Details: Credit card or banking info, processed securely via our third-party booking platform.

• Technical Data: IP address, browser type, and cookies used to improve our website performance. [1]

2. How We Use Your Information

We use your data strictly to run our boutique studio, specifically to:

• Manage your class bookings, waitlists, and memberships.

• Ensure your safety on the reformer machines by adapting exercises to your health data.

• Process payments and prevent fraudulent transactions.

• Send class updates, schedule changes, or marketing emails (which you can opt out of at any time). [1]

3. Sharing Your Data

We never sell your personal information. We only share data with trusted third parties necessary to run our business:

• Booking & Software Providers: Platforms like [insert booking software, e.g., Mindbody / Momence / Mariana Tek] to manage schedules.

• Payment Gateways: Secure processors like [insert payment processor, e.g., Stripe] to handle transactions.

• Legal Requirements: Only if required by law, regulation, or to protect the safety of our staff and clients. [1]

4. Data Security & Retention

We use strict security measures to protect your digital and physical records. We only keep your health and contact data for as long as you remain an active client, or as required by local legal and insurance frameworks.

5. Your Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate information.

• Request the deletion of your account and personal data (subject to legal or billing retention rules).